DHS EAGLE Teaming Coordinator
DHS Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE) program is an indefinite delivery, indefinite quantity (IDIQ) contract that provides a full range of IT capabilities/solutions and emerging technologies for use throughout the U.S. Department of Homeland Security (DHS). EAGLE has a base period of performance of five years with two one-year options. DHS established multiple IT Support Service contracts in five functional categories (FC's):
On September 26, 2006, Energy Enterprise Solutions, LLC was selected as a prime contractor on the EAGLE contract in the small business set-aside track. EES received a contract award in three Functional Categories: FC1, FC2-Tier 1, and FC4.
DHS experience within the last three years.
Quality Assurance Program
EES is committed to customer satisfaction, employee development, and continuous process improvement. EES quality initiatives are based on industry best practices, customer feedback, independent review, and our corporate commitment to delivering the best possible products and services to our customers. In support of the Eagle Program, EES will implement an ISO 9001:2008-compliant Quality Management System (QMS) certified and registered by QMI. Implementation of the QMS will ensure that continual process improvement is established and quality procedures and standards are enforced throughout the life of a contract. The QMS set of best practices provides the foundation for all project related procedures and uses Service Level Agreement (SLA) metrics as primary measures of success. Proper documentation of plans and procedures is necessary and required since the QA activities of process monitoring, process auditing, product and service evaluation, and auditing rely heavily upon unequivocal definitions to measure service, and ultimately, project compliance.
EES uses a five-step QA process known as the "5C" methodology which is aligned to the ISO "Plan-Do-Check-Act" methodology for process improvement. The 5C methodology; Collect, Create, Cultivate, Cascade, and Confirm; is used to evaluate the quality of program performance and adherence of the program to the established standards, processes, and procedures.
This methodology will enable us to note trends, manage performance and change effectively, identify root causes for performance issues, determine appropriate actions, and facilitate continual performance improvement.
Corrective Action Process
EES expects that teaming opportunities will develop throughout the life of the contract. EES evaluates subcontracting and teaming arrangements at the individual task order level.
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