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DHS EAGLE II Teaming Coordinator

Program Description

DHS Enterprise Acquisition Gateway for Leading Edge Solutions II (EAGLE II) program is Multiple Award, indefinite delivery, indefinite quantity (IDIQ) contract to provide a information technology (IT) solutions through performance of a wide range of support services for use throughout the U.S. Department of Homeland Security (DHS). EAGLE II has a base period of performance of five years with two one-year options.

On May 9, 2014, Energy Enterprise Solutions, LLC was selected as a prime contractor on the EAGLE II contract. EES received a contract award in FC1 which includes System Design, Development, Implementation, and Integration, Software Design and Development, and Operations and Maintenance. EES has the flexibility and experience to effectively and efficiently support the needs of DHS. We bring the latest information technology and capabilities, Project Management Professional (PMP)-certified project managers, and a commitment to quality and reliability. EES focuses on what it takes to achieve customer success.

Experience

No current awards on EAGLE II, to see past performance on DHS Eagle click here.

Quality Assurance Program

EES is committed to customer satisfaction, employee development, and continuous process improvement. EES quality initiatives are based on industry best practices, customer feedback, independent review, and our corporate commitment to delivering the best possible products and services to our customers. In support of the Eagle Program, EES will implement an ISO 9001:2008-compliant Quality Management System (QMS) certified and registered by QMI. Implementation of the QMS will ensure that continual process improvement is established and quality procedures and standards are enforced throughout the life of a contract. The QMS set of best practices provides the foundation for all project related procedures and uses Service Level Agreement (SLA) metrics as primary measures of success. Proper documentation of plans and procedures is necessary and required since the QA activities of process monitoring, process auditing, product and service evaluation, and auditing rely heavily upon unequivocal definitions to measure service, and ultimately, project compliance.

Review/Audit Process

EES uses a five-step QA process known as the "5C" methodology which is aligned to the ISO "Plan-Do-Check-Act" methodology for process improvement. The 5C methodology; Collect, Create, Cultivate, Cascade, and Confirm; is used to evaluate the quality of program performance and adherence of the program to the established standards, processes, and procedures.

 

act, plan, check and do

This methodology will enable us to note trends, manage performance and change effectively, identify root causes for performance issues, determine appropriate actions, and facilitate continual performance improvement.

Prior to submission, all project deliverables will undergo an internal review process in each of the five phases to identify possible defects and ensure quality and completeness of the deliverable. Participants in the internal reviews are selected by their level of involvement and stake in the particular process or product under review. Internal reviews and discussions with DHS staff will keep DHS aware of project progress early and often resulting in on-schedule approval of deliverables.

Corrective Action Process

Problems, issues, and defects identified during the review process or during the course of the project are documented in the issue log for each task order by any member of the project team. These defects are handled in accordance with established problem resolution and escalation processes and procedures. The issue log are reviewed monthly by the task order project manager and reviewed quarterly by the PMO. The corrective action plan depends upon the severity of the identified defect. The corrective action and resolution are also documented in the issue log.

Subcontractors

  • Govplace, Inc
  • Vision Technologies, Inc.
  • Virtual Enterprise Architects, LC (VEA)
  • Ashburn Consulting, LLC
  • By Light Professional IT Services, Inc.
  • Enlightened, Inc.
  • Information System Security Solutions, Inc. (IS3)
  • Thomas & Herbert Consulting, LLC
  • Total Networks, Inc.

Point of Contact

Teaming Coordinator
Michel Peck
EagleII@eesllc.net

Program Manager
Matt Collins
Matt.collins@eesllc.net

Task Orders

EAGLE II

Useful Link

Working With DHS - Information Technology Acquisitions

 

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